Since Products are made-to-order and automatically sent to fulfillment once an order is placed and the payment is made and received in full, by placing an order for a Product you agree that returns or refunds will not be accepted except as stipulated herein. We do not offer or guarantee that order cancellation is available, and thus have no obligation to ensure it and will have no liability if cancellation is not available.
Returns or refunds will only be offered when a Product arrives damaged, defective, or not in line with reasonably expected quality standards. In such case, you have the right to request a replacement Product or refund within 30 (thirty) days of the delivery of a Product, with us having the right to request proof, such as photographs, to review the claim.
Furthermore, for order packages lost in transit, you must submit all claims no later than 30 (thirty) days after the estimated delivery date, including in case an order has not been delivered due to the fault of the carrier or in case of an invalid address.
Risk of loss or damage passes to you upon our delivery to the carrier, and it is your responsibility to file claims with the carrier for lost shipments. Printful cannot guarantee delivery to P.O. boxes.
For any questions concerning your order, please submit a request through the form available on the “Help & Contact Us” page, or by sending an email to
