Return & Refund Request Timeframe
Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:
Misprinted items
Damaged products
Defective items
Lost packages
Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.
Return Process
Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:
We aim to review and process requests within 7 business days.
Conditions for Returned Items
Unless the item is defective or incorrectly produced, returned items must meet the following conditions:
Unused
Unworn
Unwashed
In original condition
Tapstitch does not accept items that are:
Worn
Stained
Damaged due to misuse
Altered after delivery
Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.
Refunds
If your refund request is approved:
Please note that processing times may vary depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:
Tights, underwear, pajamas, swimsuits, socks, and masks (for hygiene reasons)
Sample items
Deliberately damaged items
Items returned beyond the 180-day return window
Items accurately produced according to the designs, files, or tech packs provided by the customer, but later deemed unwanted by the purchaser
Orders delayed due to incorrect information provided by the customer, including but not limited to:
Customer-requested design or order modifications
Order Cancellation Policy
Orders may only be canceled and fully refunded while they remain in the “In Review” status. If you wish to cancel your order, please contact support@tapstitch.com as soon as possible. Once production has started, cancellation requests may no longer be eligible for a full refund.
More info 👉 Order Changes & Cancellations
